INGOT Brokers Australia | Help Center

Help Center

Opening a live account is easy. Simply fill out the secure, open live account application form then verify your email address. You will also need to submit some identification documents in order to complete your application, including: Proof ID, such as a passport or driver's license; Proof of Address (POA) like a bank statement or utility bill. Please ensure that the POA document clearly shows your name, date of issue and address. Unfortunately we cannot accept POA documents that are more than 3 months old. You can submit these by emailing customerservice@ingotbrokers.com or upload it from members portal after login in your account.

Opening a demo account is even easier. Simply go to our demo account page and fill in your personal details to generate the account log-in details and send it to your email address.

Due to regulatory and compliance reasons we are unable to open accounts from some countries. Contact us for more information.

There are no setup or monthly subscription fees for using our platforms.

Our server time for MetaTrader is GMT. You can download indicators for MetaTrader which will indicate your local or preferred time on the charts as well as the server time.

Yes, you can. MetaTrader account holders can download the iPhone or Android app from the respective app stores.

As Apple's Mac computers are becoming increasingly popular, more and more of our clients are choose a Mac over Windows PC. This is why we wanted to create this guide to help you to install the award-winning MetaTrader 5 platform on Mac OS operating system.

Please note that MetaTrader 4 Mobile application already works on iPhone, iPad and iPod touch. The MetaTrader 4 Mobile is available on the App Store free of charge.

Installing Wine and PlayOnMac on Mac OS

In our opinion installing Wine and PlayOnMac software is the fastest and easiest way to run the most popular application for currencies trading in Mac OS. Next, we go through in details how you can install them to your Mac OS.

Installing Wine

Wine is free software that allows users of the Unix-based systems to run an application developed for the Microsoft Windows systems. Among all the Wine versions there is one for Mac OS. Please note that Wine is not a fully stable application. Thus, some functions in the applications you start under it may work improperly or not work at all.

For the installation on Mac OS we recommend to use the free application PlayOnMac. PlayOnMac is Wine-based software for easy installation of Windows applications on Mac OS.

Installing PlayOnMac

To install PlayOnMac, open the product's official web site, move to Downloads section and click the link for downloading the latest version.

(Currencies) trading takes place in the foreign exchange market, which operates as the primary exchange mechanism for international business and trade. The Currencies market provides a number of trading opportunities because of the sheer magnitude of daily transaction volume. Traders can enter Currencies contracts in either Buy or Sell directions and the market is open 24 hours a day, 6 days a week. Traders can access increase leverage, or purchasing power, in an effort to speculate and profit from global currency flows and market volatility. The main advantages of Currencies can be found within the global reach of the market. The Currencies market is the largest, most liquid financial market in the world. With 24-hour trading, a decentralized structure, and low barriers to entry, the Currencies market provides the access and opportunity sought by traders of all styles and levels. In the Currencies market, traders hope to generate profits by speculating on the value of one currency compared to another. Currencies are always traded in pairs in many combinations offering opportunities to profit from exchange rates between various global currencies.

While the worldwide bond and stock markets have a daily volume in the billions of dollars, the Currencies market has a daily volume of more than $4 trillion. Currencies market participants include large banks, hedge funds, and other financial institutions, global corporations, and individual traders. The majority of Currencies transactions are the result of currency conversions related to the day to day business of the world. The large daily volume of the Currencies market provides endless trade opportunities and the ability for traders and to diversify into global currency markets.

A (pip) is the smallest whole increment in any Currencies pair. For pairs quoted in 5 decimal points, a pip increment is based on the fourth decimal. For pairs quoted in 3 decimal points, a pip increment is based on the second decimal. 5 Decimal - 0.00010 3 Decimal - 0.010. For example, a movement in EUR/USD from 1.30385 to 1.30395 is a 1 pip move. In USD/JPY, a movement from 79.293 to 79.283 is also a 1 pip move. The value of a pip is determined by the currency of your account and the pair you are trading. If the quote currency is the same as your account currency, then a 1 pip move equals 10 account currency units per 100,000 traded.

In Currencies, a lot is a standard unit of measurement that equals 100,000 units worth of currency. Most brokers offer the ability to trade in Standard (100,000) lots, Mini (10,000) lots, and Micro (1,000) lots. For example, if you place a Standard lot trade, you are trading 100,000 worth of currency.

Margin is the amount required to open a new Currencies position. It is not a fee or a charge to your account. It is an amount set aside, from your free equity, for your new trade.

The leverage of your account is the multiplier of your purchasing power that determines the amount of margin required for every trade. For example, if you have leverage of 400:1, you can control a large position ($100,000) with a small amount of margin ($250).

A margin call is the automatic closing of a position if the margin level of the position falls below the INGOT margin call level. For more information please review the Product Disclosure Statement (PDS).

ETF stands for exchange-traded fund, which is an investment that's built like a mutual fund, investing in potentially hundreds, sometimes thousands, of individual securities, but trades on an exchange throughout the day like a stock.

ETF is a share class of an index mutual fund, so many characteristics, like the fund's objective, holdings, and management, are identical. The main difference is that ETFs trade on an exchange like stocks, so they're priced, bought and sold, throughout the trading day. ETFs also have lower expense ratios and investment minimums than of the identical mutual fund.

There are capital gain taxes to be paid on the profitable sale of an ETF also, but with a major difference. The capital gain tax on an asset in an ETF is only paid when the entire ETF sold, not while you are holding the ETF.

While ETF assets are not as actively traded as equities in mutual funds, there may be some stocks in the ETF that need to be changed or replaced due to readjustments. However, the taxes on any gains from the sales of these assets are delayed until the entire ETF is sold.

You can place any type of trade that you would with stocks, including:

  • Limit orders, which ensure that you get a price in the range you set—the maximum you're willing to pay or the minimum you're willing to accept.
  • Market orders, which are likely to execute immediately at the best available price, but you have less control over the price you pay or receive.
  • Stop orders, which combine multiple steps: First, you set a trigger price. When the price of the ETF moves past your trigger price, a market order is immediately created.
  • Stop-limit orders, which also combine multiple steps: Like a stop order, you first set a trigger price. But when the price of the ETF moves past your trigger price, a limit order is immediately created.

The market price of an ETF is determined by the prices of the stocks and bonds held by the ETF as well as market supply and demand.

The market price can change throughout the trading day and may be above or below the total value of the stocks and bonds the ETF invests in. Though the difference is usually small, it could be significant when the market is particularly volatile.

Authorized Participants are entities selected by an ETF's sponsor, generally market makers and large institutional organizations, who are allowed to create and redeem shares of an ETF.

In the event of a creation, the Authorized Participant acquires the individual constituents that the ETF is comprised of on the open market, and deposits them with the custodian, which in turn issues the Authorized Participant the corresponding amount of Creation Units of the ETF (each Creation Unit is the equivalent of 50,000 shares of said ETF). The mechanics of the redemption process are the opposite in that the Authorized Participant deposits Creation Units of the ETF with the custodian in exchange for the individual constituents.

Related ETFs include other competing funds in the same segment, including those with similar or opposing themes. A good example is a gold miner's ETF serving as a Related ETF for a gold bullion product like GLD. Related ETFs can include leveraged and inverse funds.

INGOT Brokers offers CFDs on MENA region stocks and indices. The CFD price will closely mimic the price of the market stocks and indices, and this will result in an advantageous approach for the client to profit from their trades.

INGOT Brokers’ Risk Department has innovated an alternative way to hedge, transfer, avoid or mitigate the risk by using highly correlated financial instruments and some indices components.

Client money is held completely independent from INGOT Brokers’ own money, in a separately managed account with Tier 1 Banks. INGOT Brokers, acting upon the ASIC regulation, is bound to hold a Professional Indemnity Insurance Policy (PIIP) to protect the client’s funds.

INGOT Brokers is an Australian regulated broker that offers Contracts for Difference (CFD) to its clients. INGOT Brokers is a Straight through Processing (STP) broker, and that holds the advantage of managing the risk in the most efficient approach. INGOT Brokers executes trades with Australian Tier-1 Banks and other well-established international banks that offer the best execution to INGOT Brokers’ Clients.

INGOT always looks to be proactive with offering the best services to its clients. However, in the case that an issue arises, clients should address their inquiries to the Customer Service Department (customerservice@ingotbrokers.com) by opening a ticket or by accessing the live chat service on the website. They could also refer to any of the authorized sales representatives or offices. In the event that the issue is not resolved, Customer Service will forward it internally to the compliance department for further investigation.

A market order is an instruction to open a position at the current market price.

There are many ways to place a market order in the MT5 terminal:

  • Click on the ‘New Order’ button on the ‘Standard’ toolbar.
  • Select ‘New Order’ from the ‘Tools’ drop-down menu.
  • Press F9.
  • Right-click an instrument in the ‘Market Watch’ window and select ‘New Order’.
  • Double-click an instrument in the ‘Market Watch’ window.
  • One-click trading.

Proceeding with any of the above options will open up the ‘Order’ window. This will let you adjust the parameters of the position you are about to open. The ‘Symbol’ field allows you to change the instrument, while the ‘Volume’ field is where you set the size of the trade (lot). You may also set stop-loss and take-profit levels. You may then click ‘Sell by Market’ to open a short position, or ‘Buy by Market’ to open a long position.

A pending order is an instruction to open a position when the instrument reaches a certain price pre-defined by you.

You can place a pending order via the main ‘Order’. Simply change the ‘Type’ from ‘Market Execution’ to ‘Pending Order’. A drop-down menu will then appear that will ask you to specify whether the pending order you are about to place is a Buy Limit, Sell Limit, Buy Stop, Sell Stop, Buy Stop Limit or Sell Stop Limit Order, and will allow you to set limit price and expiry date and time.

Should the need arise for you to modify or delete a pending order that you have placed, locate the order in the ‘Terminal’ window at the bottom of your MT5 screen. Open orders appear above your account details, while orders that haven’t yet been executed appear below them. Right-click or double-click on the order you wish to modify or delete. A pop-up menu will appear that will allow you to select ‘Modify or Delete Order’. The ‘Order’ window will appear and enable you to change the price at which the order is triggered, to re-set the expiry date of the order, to set stop-loss and take-profit levels or to delete the order altogether.

You may also delete an order by clicking the ‘X’ symbol at the bottom right corner of your MT5 terminal.

If your pending order has not been executed, it may be because you did not have sufficient funds to open the position when the pending order was triggered. Alternatively, your pending order may not have been executed if the specified price has not yet been reached. Please note that for pending Sell Orders, the bid price must reach your specified level; for pending Buy Orders, the ask price must reach your specified level.

To manually close an open position, you must first locate the order in the MT5 ‘Terminal’ window at the bottom of your MT5 screen. Right-click on the order you wish to close and select ‘Close Order’, or double-click on the order to bring up the ‘Order’ window and close it from there.

If you have set valid stop-loss or take-profit levels, your order will be closed once the market price reaches either of the levels you have specified.

All account information and trade history is found in the ‘Terminal’ window at the bottom of your MT5 screen. At the bottom of this window you will find the following tabs:

  • Account History: displays a complete breakdown of all the orders you have placed including date and time, type, size, instrument, price at open, take-profit and stop-loss levels, price and time of close, swap fees and profit.
  • Journal: provides a list of all the actions you have taken on your MT4 terminal, as well as their respective dates and times.

You can create a trade history report and export it as a separate HTML or EXCEL file. To do this you have to log in to your MT5 terminal and click on the ‘Account History’ tab at the bottom of the ‘Terminal’ window, found at the bottom of your MT5 screen. Right-click anywhere inside this window and select ‘Report’. A new menu will appear, asking you to choose between HTML and XML as report format.

Your order may be rejected if you do not have sufficient margin in your account to cover the position that you are trying to open.

If the ‘Modify’ button is greyed-out when you try to set stop-loss or take-profit levels for an existing order, it may be because you have placed your stop-loss or take-profit levels too close to the current price. Alternatively, it may mean that you have set these levels on the wrong side of the current price.

Please note that for short positions (sell orders), stop-losses must be set higher than the current market price and take-profit levels must be set lower than the current market price.

Didn't find an answer to your question?

If you were unable to find your answer, contact us via live chat, request a call back or send to email address: customerservice@ingotbrokers.com.