We collect information required to open an account, to transact business effectively and to safeguard your assets and your privacy. We also make enquiries as to your identity and other personal details as required by law.
The information we collect directly from you includes your name, residential and mailing address, telephone number, e-mail address, bank account details and other information which could be used to identify who you are. We also collect demographic information, including date of birth, education, occupation. We also assess your trading experience, your approximate annual income and approximate net worth to assess your financial position.
We collect most of the information directly from you through application forms, your use of our websites or telephone conversations.
We may also collect your personal information from third parties, including credit reference agencies, analytics providers, search information providers and through publicly available sources.
We use personal information only as appropriate to provide you quality service and security. For example, we may use the information collected from you to verify your identity and contact information. We may also use this information to establish and set up your trading account, issue an account number and a secure password, maintain your account activity, and contact you with account information. This information helps us improve our services to you, customize your browsing experience and inform you about additional products, services or promotions that may be of interest to you.
We may share information with affiliates if the information is required to provide the product or service you have requested or to provide you the opportunity to participate in the products or services our affiliates offer. We may also forge partnerships and alliances, which may include joint marketing agreements, with other companies who offer high-quality products and services that might be of value to our clients. In order to ensure that these products and services meet your needs and are delivered in a manner that is useful and relevant, we may share some information with partners, affiliates and alliances. This allows them to better understand the offers that are most relevant and useful. The use of your personal information is limited to the purposes identified in our relationship with the partner or affiliate.
We do not sell, license, lease or otherwise disclose your personal information to any third party for any reason, except as described below. We reserve the right to disclose your personal information to third parties where required by law to regulatory, law enforcement or other government authorities. We may also disclose your information as necessary to credit reporting or collection agencies, or when necessary to protect our rights or property.
To help us improve our services to you, we may engage another business (which may be located overseas) to help us to carry out certain internal functions such as account processing, fulfilment, client service, client satisfaction surveys or other data collection activities relevant to our business.
We may also provide a party with client information from our database to help us to analyse and identify client needs and notify clients of product and service offerings. Use of the information shared is strictly limited to the performance of the task we request and for no other purpose. All third parties with which we share personal information are required to protect personal information in a manner similar to the way we protect personal information.
You have choices regarding our use and disclosure of your Personal Data. If you choose not to provide the information however, we may not be able to open your trading account, or provide you with the product or service you have requested.
Your rights are as follows in respect of the personal information we hold about you:
Please note that some of these rights only apply in certain circumstances and we may not be able to fulfil every request.
Being a financial services provider we shall keep a part of your personal information to comply with Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) and other applicable legislation. Your request to erase your personal information would not affect such part of the personal information.
We take our obligations to protect your personal information very seriously and as such we take reasonable steps to hold information securely.
Personal information collected by INGOT Brokers may be stored and processed in your region or in any other country where we or our affiliates or service providers maintain facilities. The storage location(s) are chosen in order to operate efficiently, to improve performance, and to create redundancies in order to protect the information in the event of an outage or other problem.
Your account information is password protected and we recommend you do not divulge your password to anyone. To further protect your personal information, your log-in time will automatically expire after a certain period of inactivity. INGOT Brokers cannot guarantee or accept responsibility for the privacy practices or the content of websites to which we provide links.
We may use your personal information to offer you products and services that we believe may interest you. If you do not wish to receive marketing offers from us, you can let us know by emailing us at firstname.lastname@example.org.
We do not provide your personal information to other organisations for the purposes of direct marketing.
Unless otherwise indicated for a particular service, any communications or material of any kind that you e-mail or otherwise transmit through the services, including information, data, questions, comments or suggestions (your Communications) will be treated as non-proprietary and non-confidential. By accepting this Agreement you grant a license to us to use your Communications in any way we think fit, either on the Web site or elsewhere, with no liability or obligation to you. We are free to use any idea, concept, know-how or technique or information contained in your Communications for any purpose including, but not limited to, developing and marketing products. We are entitled, but not obligated, to review or retain your Communications. We may monitor your Communications to evaluate the quality of service you receive, your compliance with this Agreement, the security of the Web site, or for other reasons. You agree that such monitoring activities will not entitle you to any cause of action or other right with respect to the manner in which we monitor your Communications. In no event we will be liable for any costs, damages, expenses or any other liabilities incurred by you as a result of our monitoring activities. Keeping information accurate and up to date We take all reasonable steps to ensure that all information we hold is as accurate as is possible. You are able to contact us at any time and ask for its correction if you feel the information we have about you is inaccurate or incomplete. The information is provided in good faith and has been derived from sources believed to be reliable and accurate at the date indicated. INGOT Brokers, its related bodies corporate or the directors or officers of those entities do not make any representation or warranty of reliability, completeness, fitness for purpose or accuracy of the information or any third party website linked to this Website. If you use the information, you do so at your own risk and you should consult INGOT Brokers as to whether or not more recent information is available which will affect your investment decision.