INGOT Brokers recognizes the value of customer feedback both positive and negative in improving its financial services.
We aim to provide the highest level of customer service and the best possible outcomes for our valued customers. To achieve this objective, we are committed to a fair, efficient and transparent approach to handling any complaint that we receive.
Our overarching goal is to turn around a dissatisfied customer into a satisfied one by ensuring the issue is resolved properly.
INGOT Brokers is a member of the Australian Financial Complaints Authority (AFCA), the External Dispute Resolution (EDR) authority approved by ASIC. To ensure our process is compliant with ASIC requirements, we accept EDR scheme decisions and implement their recommendations as soon as we are informed of them.